1. About these terms
These terms apply to every quotation, sample and order placed with XPORTYN (PRIVATE) LIMITED, whether through xportyn.com, our Shop on Facebook or Instagram, email, WhatsApp, an Independent Sales Representative or our customer portal. By accepting a quotation or paying a deposit you agree to these terms. If a signed agreement or accepted quotation says something different, that document takes priority for that order.
2. How ordering works
Every XPORTYN product is manufactured to order. Our Shop is a catalog, not a checkout: prices depend on quantity, fabric, decoration and delivery destination, so you request a quote and we reply with a written quotation.
- Quote — you send your requirements; we reply with pricing, lead time and a design mock-up where needed.
- Approval — you approve the quotation and final design proof in writing (email or portal).
- Deposit — production is scheduled once the deposit is received.
- Production & QC — your order is made and inspected against our quality checklist.
- Balance & shipment — the balance is paid and your order ships with tracking.
Minimum order quantities are shown per product (typically 10 units per design; 5 for goalkeeper kits). Quotations are valid for the period stated on them, usually 30 days.
3. Prices & payment
- Prices are quoted in USD unless another currency is agreed and shown on the quotation.
- Unless your quotation says otherwise, a 70% advance is due before production starts and the remaining 30% balance is due before shipment.
- We accept bank transfer (to the account shown in your customer portal for the invoice currency) and card payment via Payoneer payment links.
- When paying by bank transfer, quote your invoice number as the payment reference and upload your transfer receipt in the customer portal so our Finance team can verify it. Your payment is confirmed once the funds are matched on our bank statement.
- Bank charges on your side are your responsibility; please send payments with charges paid by the sender (“OUR”) so the full invoice amount is received.
- Prices exclude import duties, taxes and customs fees in the destination country unless the quotation is on DDP terms.
4. Designs, proofs & colours
We produce exactly what is shown on the approved proof, including spelling of names, numbering and size breakdown — please check proofs carefully. Changes after approval may affect price and lead time.
Sublimated and embroidered colours can vary slightly from how they appear on screen. A colour variation within normal industry tolerance is not a defect. If exact colour matching is critical, ask for a physical sample before bulk production.
5. Logos, artwork & intellectual property
You confirm that you own or are licensed to use every logo, crest, sponsor mark and design you send us, and you are responsible for any claim that client-supplied artwork infringes a third party’s rights. Designs our team creates for you may be used for your orders; we may show finished products in our portfolio unless you ask us not to.
6. Production & lead times
Standard production lead time is 3–4 weeks from design approval and deposit receipt (4–5 weeks for fully bespoke designs). Rush production may be possible for an additional fee. Delivery timing after dispatch is covered by our Shipping & Delivery Policy.
7. Changes & cancellations
You may cancel an order before production starts and receive a refund of your deposit, less any design, sampling or material costs already incurred. Once cutting or printing has begun, orders can’t be cancelled because the goods are personalised. See our Return & Refund Policy for full details.
8. Quality guarantee & returns
Every order is inspected before dispatch. If items arrive with a manufacturing defect or don’t match the approved proof, we will remake them or refund them as described in our Return & Refund Policy. Custom products can’t be returned for change of mind.
9. Limitation of liability
To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses (such as lost events or sponsorship income). We are not responsible for delays caused by customs, carriers or events outside our reasonable control. Nothing in these terms limits rights you have under law that cannot be excluded.
10. Customer portal accounts
If we give you a customer portal account, keep your login details confidential and tell us promptly about any unauthorised use. You are responsible for activity on your account, including approvals and payment submissions made through it.
11. Governing law
These terms are governed by the laws of Pakistan. We will always try to resolve concerns directly first — please contact info@xportyn.com. Our handling of personal data is described in the Privacy Policy.