1. Where we ship
We ship worldwide from our facilities in Hafizabad and Sialkot, Punjab, Pakistan. If you’re unsure whether we deliver to your location, ask when you request a quote — your shipping cost and method are confirmed on the quotation before you pay anything.
2. Total delivery timeline
Your delivery date is production time plus transit time:
| Stage | Typical time |
|---|---|
| Design mock-up | Within 48 hours of your brief |
| Production (from design approval + deposit) | 3–4 weeks (4–5 weeks for bespoke designs; 2–3 weeks for accessories) |
| Quality control & packing | Included in production time |
| Express courier transit | 3–7 business days |
| Sea freight transit (bulk) | 3–6 weeks, depending on destination port |
Need kits for a specific date? Tell us when you request your quote and we’ll confirm whether it’s achievable, including rush production options.
3. Shipping methods & costs
- Express courier (DHL / FedEx) — door-to-door, fully tracked; our standard method for most team orders.
- Air freight — for larger orders that need speed.
- Sea freight — the most economical option for bulk and wholesale orders.
4. How shipping is charged
Shipping is calculated from the weight, volume and destination of your order and shown as a separate line on your quotation and invoice. The shipping method and Incoterm (for example DAP or DDP) are agreed before production and printed on your quotation.
5. Customs, duties & taxes
Unless your quotation is on DDP (Delivered Duty Paid) terms, import duties, VAT/GST and customs brokerage fees in the destination country are payable by the recipient and are not included in our prices. The courier may contact you to pay these before delivery.
We prepare the export paperwork — commercial invoice, packing list and certificate of origin where required — and declare goods at their true value.
6. Dispatch & tracking
When your order ships we email the carrier and tracking number, and it appears on the order in your customer portal. Each kit is individually bagged and labelled per player or size, then packed in export-grade cartons.
7. Delivery address
Please make sure your delivery address and a contact phone number are correct on your quotation. Address changes after dispatch may be charged by the carrier. Parcels returned to us because of an incorrect address or refused delivery will be re-sent at your cost.
8. Lost, delayed or damaged shipments
- If a parcel arrives visibly damaged, note it with the courier on delivery if you can, and send us photos within 48 hours.
- If tracking hasn’t updated for 7 days, contact us and we’ll open an investigation with the carrier.
- Shipments confirmed lost or damaged in transit are remade or refunded under our Return & Refund Policy.
We are not responsible for delays caused by customs inspections, carrier disruption or events outside our control, but we’ll work with you and the carrier to get your order delivered.
9. Questions
Contact info@xportyn.com or call +92 329 1475692. This policy forms part of our Terms of Service.